Account Deletion

You can delete your account directly from within the V7 Check app. Deletion is permanent.

How to delete your account

1. Open V7 Check and sign in.
2. Tap the settings icon in the top-right corner of the home screen.
3. Open the Account section.
4. Tap Delete account.
5. Confirm deletion in the dialog.

What is deleted

• Your sign-in account, your profile and your legal acknowledgement records.
• Your basket profiles. People following a profile you shared lose access to it.
• Your subscription and scan-allowance records held by V7 Check.
• Your product reports and the descriptions you wrote in them.
• Every photo you uploaded, including photos from submissions that did not finish.
• Your name on product contributions and decisions.
• We request deletion of your customer record at RevenueCat, our subscription processor, and follow up on failures.
• Recent scans, cached lookups, your shopping list and photo drafts on the device you delete from.

What stays

Product facts read from your photos, such as ingredients, nutrition values and label claims, stay in the shared product catalogue so other people can keep using them. They no longer name your account and no longer link to your photos. Other people's contributions and data from third-party sources are not affected.

Some internal record identifiers that were generated from your account ID remain as keys in product history and variation records. They are no longer attached to a live sign-in account or your photos, but are not guaranteed anonymous and may remain linkable to information held elsewhere.

How long it takes

Deletion from the app normally finishes within minutes; our operational target is to finish cleanup within 30 days, including provider follow-up. If some cleanup is still running, the app says so and confirms when it has finished the next time you open it. Failures may require support and are not silently treated as completed deletion.

For rights requests, we respond without undue delay and normally within one month of receipt. Where legally permitted because of the complexity or number of requests, we may extend the response period by up to two further months, explaining the reason within the first month. Proportionate identity verification does not create an automatic new 30-day deadline. We explain any lawful reason for retaining information or not fulfilling a request and your complaint options. See the Privacy Policy for your rights and the data-protection authority contact.

A device that was offline when you deleted your account clears that account's data the next time it connects.

Copies kept for a limited time

• We delete photos from V7 Check when deletion completes. The storage bucket's documented soft-delete setting retains recoverable copies for 7 days; those copies are not used to serve product photos during that period.
• Server logs, which can include your account ID, are deleted after 30 days.
• A record that your deletion finished, without your email or photos, is scheduled to expire 7 days after completion. Automatic expiry cleanup can occur after the scheduled time.
• The record associated with the random code the app uses to confirm completion is scheduled to expire 30 days after completion.
• If Apple authorization could not be revoked, a record of that is deleted after 30 days.
• Crash and performance reports held by Sentry expire under the configured Sentry retention period. Contact us to request removal of reports linked to your account; we investigate and act on applicable requests, including with the provider where needed.
• Images or text already processed by OpenRouter and its routed providers are subject to those providers' retention settings and policies.
• Emails about a deletion request are deleted within 30 days after the deletion is confirmed.

Subscriptions

Deleting your account does not cancel or refund an app-store subscription. The App Store or Google Play bills it, and it continues until you cancel it in your store's subscription settings. The app's deletion section links to those settings.

Sign in with Apple

When you delete an Apple-linked account, we revoke its Apple authorization before removing the account. You may be asked to authorize Apple again. If this is unavailable or deletion keeps failing, use the support route below. We can assist with deletion even when Apple authorization cannot be recovered; in that case we also explain how to stop using V7 Check in your Apple Account's Sign in with Apple settings.

Need help?

If you no longer have the app installed, you can still request account deletion by emailing info@white-bear.co, with subject: Account Deletion Request. Mention if you use Sign in with Apple or Hide My Email. We will help verify ownership; never send passwords or authorization codes.